Refund policy

✅ Return & Refund Policy

Walls Furniture & Mattress – Kokomo, Indiana

At Walls Furniture & Mattress, we’re committed to providing a stress-free shopping experience. Please review our return and refund policy, which applies to both in-store and online purchases.

3-Day Cancellation Window

You may cancel your purchase within three (3) business days from the date of sale without penalty, as long as the merchandise has not yet been received into your possession (either by delivery or pickup). To cancel, contact us at 765-626-1000 or email austin@wallsfurniture.com.

All Sales Are Final

After the 3-day cancellation window or once items are in your possession, all sales are final. We do not accept returns or issue refunds on merchandise that has been delivered or picked up and accepted in good condition. All exceptions must be noted at the time of delivery or pickup.

Clearance & As-Is Items

Items marked “Clearance,” “As-Is,” or “Floor Model” are sold without warranty and are final sale. These items are not eligible for return, refund, or service.

Damaged or Defective Items

If an item arrives damaged or defective:

  • Notify us within 48 hours of delivery or pickup.

  • Provide your order number, a description of the issue, and photos if available.

  • Contact us at austin@wallsfurniture.com or 765-626-1000.

  • If approved, we will arrange for a repair, replacement, or store credit.

Manufacturer Warranties

Most items come with a 1-year manufacturer’s warranty, which includes in-home service during the first year. After the first year, a minimum $25 service fee applies for in-home labor. Warranties do not cover misuse, wear and tear, or accidental damage.

Mattress Policy

For sanitary reasons, mattresses and foundations are non-returnable once delivered or removed from original packaging. Select mattresses may qualify for a manufacturer’s sleep trial or comfort exchange—ask a sales associate for details before purchase.

Custom Orders & Layaway

  • Custom/special orders are non-cancelable and non-refundable after the 3-day cancellation period.

  • Layaway requires 25% down, with your item ordered after 60% has been paid.

  • A payment must be made every 30 days to keep your layaway active.

  • Layaways over 12 months will incur a $20 monthly storage/service fee.

  • Cancelled layaways are not refundable, but the deposit may be issued as in-store credit.

Refunds (if applicable)

If a refund is approved due to damage, defect, or timely cancellation:

  • It will be issued to the original form of payment within 5–10 business days, or

  • Customers may choose to receive in-store credit instead of a payment refund.

  • For financed purchases, refunds will be applied to the corresponding financing account.

Returned Checks

All returned checks will be subject to a $30 returned check fee.

Contact Us

Walls Furniture & Mattress
📍 521 E Alto Rd, Kokomo, IN 46902
📞 765-626-1000
📧 austin@wallsfurniture.com
🌐 shopwallsfurniture.com